Return & Refund Policy

Last Updated: July 22, 2026

At Meem's Crafts, we take pride in offering authentic handmade Kashmiri products created with care and attention by skilled artisans.

Return Eligibility

You may request a return within 14 days of receiving your order if:

• The product was damaged during shipping.
• You received an incorrect product.
• The product has a genuine manufacturing defect.

To qualify for a return:

• The product must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.
• A valid order number or proof of purchase must be provided.
• The return request must be approved before the product is sent back.

Non-Returnable Items

The following products cannot be returned or refunded:

• Customized, made-to-order, or personalized products.
• Products that have been used, washed, altered, or damaged after delivery.
• Products returned without their original packaging or tags.
• Gift cards.
• Clearance or final-sale items, unless they arrive damaged or defective.
• Items showing natural handmade variations in colour, texture, or design.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery. If the product is damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photographs or videos of the product.
• Photographs of the outer and inner packaging.
• A brief description of the problem.

Our team will review the request and respond within 2 business days.

Refund Process

After the returned product is received, it will be inspected by our team. We will notify you whether your refund has been approved or rejected.

• Approved refunds will be processed within 5–7 business days.
• The refund will be issued to the original payment method.
• Your bank or payment provider may require additional time to reflect the refund in your account.
• Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

• If the return is caused by an incorrect, damaged, or defective product, we will cover the approved return shipping cost.
• For other approved returns, the customer will be responsible for return shipping charges.
• We recommend using a trackable shipping service when returning a product.
• Products sent without prior approval may not be accepted.

Exchanges

Exchanges are available only for products that arrive damaged, defective, or incorrect. All exchange requests are subject to product availability.

If the same product is unavailable, we may offer a replacement product, store credit, or refund.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Customized or personalized orders cannot be cancelled once production has started.

Lost or Delayed Packages

Delivery timelines are estimates and may be affected by courier delays, customs clearance, weather conditions, or other circumstances beyond our control.

If your order is significantly delayed or marked as delivered but has not been received, please contact us so we can assist you with the courier investigation.

International Orders

Customers are responsible for any customs duties, import taxes, or other charges imposed by their country. These charges are not refundable.

Returns may not be accepted if an international shipment is refused due to unpaid customs duties or import charges.